Folsom Auto Repair

Give Us a Call: (916) 355-0490
Mon - Fri: 8:00 AM - 5:00 PM
5

Professional,fair and good coffee!

5

I have to say that I was disapointed with my recent service at Folsom Car Care. I've been a loyal customer for years and had recommended the shop to many friends and co-workers, but my recent experience has soured me a bit. The original estimate on my wife's Buick was going to be over $1200 for brakes and some other minor repairs. I agreed to just over $600 for the rear brakes and some other minor services. My real issue was with you telling me that I needed the front brakes and front bearings done, and that this was infact a safty issue. I declined and proceeded to take my car to get a second opinion at Les Schwab, where they confirmed my front brakes were good for at least another 3K miles. I even got a 3rd opinion from my local BIG O tires who told me my front brakes and bearings were good for another 8K miles. You made it seem like it was an "urgent" safty issue to get my additional $600 and everyone said a good brake job should never cost over $400. So I'm sorry to say, I think I have a serious trust issue going forward with your shop.

5

How many years and how many vehicles? Too many to count and ALWAYS the very best service in every way! Thank you!

5

Always a positive experience at Folsom Care Care Center.

5

Have recommended your shop to any number of individuals.

5

I like the office and staff. Thanks for great customer service.

5

For a personal touch, the owner should meet the clients.

5

I won't take my truck anywhere but Folsom Car Care. They always do quality work and the staff is extremely helpful. The owners Claire and Elton are always there with a smile to help as well

5

Here's what I look for in car repair:Were they on time to start service - YesWere they done when they said they would be - YesWas the waiting room clean and comfortable with high speed internet so I can work while I wait - Yes, Yes and YesDid they charge me exactly what they said they would - YesDid they find a potential issue and refer me to my manufactures warranty so I could take it elsewhere to fix it for free - Yes!I am now a happy driver. :)

5

6/30/11 Always feel we are in good, trusting hands when we bring our vehicles in for service to your shop! Thank you for providing great service.Troy & Cheryl D

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